When you first start engaging with the NDIS, the terminology will appear unfamiliar. You may even feel like you have stepped off a rocket and entered a new planet!

Trusted Care can help you to navigate some of the more common terms and anacronyms, so you will be speaking NDIS in no time at all!

  • Participant – someone who has an NDIS plan and receives funding.
  • Provider – an individual or an organisation that delivers support or a product.
  • Supports – the things that help you do your day-to-day activities to be part of the community and reach your goals.
  • Plan – the document that has your goals and what your funding and support is for.
  • Respite – short-term accommodation.
  • Access request – how you check if you are eligible for the NDIS.
  • Local Area Coordinators – NDIA staff who help link you to information and support in the community and make sure it is more welcoming for people with a disability.
  • Mainstream services – services that provide support to a range of people (not just people with a disability).
  • Community engagement – the ways you are involved in your community.
  • Formal supports – the kinds of support you pay for.
  • Informal supports – the kinds of supports you do not pay for. For example, things that your family or friends might help you with.
  • Multidisciplinary team – a team of people with different skills working together to support someone.
  • Plan nominee – someone who can make decisions for a person that needs help but does not have a parent or guardian.
  • Price guide – a really long list of what everything costs under the NDIS.
  • Psychosocial disability – when a person’s mental health issues cause disability.
  • The National Disability Insurance Agency (NDIA) – the organisation that runs the NDIS.
  • The sector – the businesses and organisations that give services to people with disability.
  • Service agreement – a document that explains what supports you will receive from a provider and how much they will cost. It will also explain what you are responsible for, and what your provider is responsible for.
  • Prospective participant – Someone who is waiting to hear whether they will be covered under the NDIS.
  • Review of decisions – the process you go through if there is a decision in your plan that you think is wrong.


And the anacronyms:

NDIS: National Disability Insurance Scheme

NDIA: National Disability Insurance Agency

ECEI: Early Childhood Early Intervention

AAT: Administrative Appeals Tribunal

DSP: Disability Support Pension

DSS: Department of Social Services

LAC: Local Area Coordinators

FAQ: Frequently Asked Questions

ILC: Information, Linkages and Capacity Building services

NDS: the Australian peak body for non-government disability