Providing exceptional, high-quality care services to Australians living with a permanent or significant disability is Trusted Care’s reason for being.

We combine our more than 60 years of not-for-profit health experience with qualified, fully-trained support workers to ensure the highest level of support for each of our valued clients.

In fact, we’re the only NDIS provider which requires our support workers to obtain – at a minimum – a Certificate III in Individual Support (Disability).

While holding this qualification goes above and beyond the national requirement, we believe it equips our NDIS support workers with the latest technical knowledge and industry experience, while demonstrating their commitment – and ours – to elevating standards across the sector.

Trusted Care has partnered with leading training provider NIET Group, establishing a direct career pathway to working with our team and NDIS community.

We recently spoke with NIET Group Academic Director Jason Yang about this partnership.

Can you tell us about NIET and its partnership with Trusted Care?

NIET Group is an education collective comprised of four Australian Registered Training Organisation, each delivering quality, affordable qualifications in a diverse range of high demand industries.

Our trainers possess both vocational knowledge and recent industry experience, ensuring students are equipped with technical and procedural knowledge, as well as practical person-centred support skills.

We consider industry engagement to be a critical part of providing real-world learning experiences for our students, and direct career pathways to quality providers, which is why we are so proud to have partnered with Trusted Care.

The entire Trusted Care team is so passionate about what they do and always focused on providing quality care and support, new programs and access to a strong industry network.

The benefits to this partnership are twofold; NIET provides our qualified course graduates with a career pathway to working with Trusted Care’s community, while we deliver to Trusted Care a regular supply of new support workers of the highest calibre and consistency.

Additionally, the partnership allows other opportunities to come together and share our insights. NIET recently welcomed Cystic Fibrosis Queensland Head of Membership and Services Vicki Elson-Green as a guest speaker to our Brisbane campus and students found it very helpful to better understand the unique needs of Trusted Care’s client community.

What does NIET’s course entail?

In Queensland, NIET delivers a Certificate III in Individual Support (Disability) over a 26-week course from our Brisbane campus, as well as a Certificate IV in Disability through our Charlton Brown campuses in Brisbane and the Gold Coast.

The Certificate III focuses on learning how to:

  • effectively work and communicate in the health and community services industries
  • support independence and wellbeing for a diverse range of people
  • work ethically and legally.

Significantly, each Certificate III student completes 120 hours of industry placement over the course, providing hands-on practical experience in working directly with people requiring support and alongside existing care professionals.

What are some important personal attributes for support work?

Working as a support carer can be an extremely rewarding career.

Of course, having up-to-date knowledge and skills is critical to providing support work, however equally important is the ability to build trust and navigate any challenges your client might face with confidence and sensitivity to their changing needs.

The ability to effectively manage your time is also essential, particularly in the case of night work.

It is a privilege to be able to provide support to another person and to work in a field that really can make a difference to someone’s life.

If you’ve ever wondered whether you might be a good fit for support work, you might like to take a look at our article here about what makes a good Trusted Care support worker.